Right of withdrawal for consumers

If you, as a consumer, conclude a contract for paid services, the following right of withdrawal applies.


You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal notice period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (TerraYou GmbH, Alex-Wedding-Str 5, 10178 Berlin, Germany, withdrawal@terra-you.com) by means of a clear statement (e.g. a letter or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.

In order to comply with the withdrawal notice period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.


If you withdraw from this contract, we shall reimburse you for all payments we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.


When concluding a contract for the delivery of digital contents that are not stored on a physical data carrier, you expressly give your consent that we will start executing the contract before the end of the withdrawal period by providing the possibility of use of the digital contents. In addition, you confirm that you are aware that through your consent, you lose your right of withdrawal with the beginning of the execution of the contract.

Model form for the withdrawal pursuant to Annex 2 to Article 246a § 1 para. 2 sentence 1 no. 1 and § 2 para. 2 no. 2 EGBGB (If you wish to withdraw from the contract, please complete and return this form)

To TerraYou GmbH, Alex-Wedding-Str 5, 10178 Berlin, Germany, e-mail withdrawal@terra-you.com:

I/we (*) hereby withdraw the contract concluded by me/us (*) for the purchase of the following goods (detailed description so that it can be clearly established to which goods the withdrawal relates), the provision of the following services (detailed description so that it can be clearly established to which goods the withdrawal relates) (*)
ordered on: (*) .../ received on: (*)....

Name of the consumer(s):

address of the consumer(s):

Signature of the consumer(s) (only in the case of communication on paper):

(*) Delete as applicable